1) How long must my passport be valid before I travel?
Most nations require a passport to be valid for at least six months after a trip and less than ten years old. If it expires sooner, you must renew.

2) What's a biometric passport's purpose? Who needs it?
It's a machine-readable passport that stores the holder's digital facial image on a microchip. A unique ID and digital signature prevent counterfeiting. https://www.postoffice.co.uk has more information.

Each passenger must ensure their destination accepts old and new biometric passports.

The US and Dubai require biometric passports for entry.

Contact the appropriate Embassy to find out what documents you need to board. Passengers must obtain the necessary documents based on their destination and connections.

3) Do I need a Visa or Transit Visa?
All passengers are responsible for ensuring they have the necessary visas to enter any destination on the itinerary.If your passport or visa is not valid, you may be denied travel.

Visit the following websites for the latest visa, passport, health, and travel advice.

www.homeoffice.gov.uk
www.fco.gov.uk

Non-EU countries often require visas. If you connect in a third-world country, you may need a transit visa. Check the FCO's country page for visa requirements. You can also call the destination's embassy, consulate, or high commission for immigration, visa, and entry requirements. This is vital for non-British citizens, especially EU citizens. Before leaving, check your travel papers. If you lack the required documents, youmay be denied entry. Most nations won't let you travel on a one-way ticket without a visa or documents.

4) What are the distinctions between single-entry, double-entry, and multiple-entry visas?
A multiple entry visa allows the holder to enter a country multiple times as long as the visa is valid. A double entry visa allows two visits, but a single-entry visa allows only once; to return, you must apply for a new visa.

Many nations require a transit visa even if you're passing through an airport.

5) When will my visa be processed?
The visa processing time varies by country. Some visas are processed in 24-48 hours, while others take several weeks. Visa processing times may be longer during the holidays; apply early to avoid disappointment.

Please Note: Scout My Holidays will not be held liable for any issues relating to your visa.

1) What is APIS?
Advance Passenger Information (API) must be submitted to the E-Borders Agency for security. If you don't submit all required information, you may face delays at UK departure and arrival airports and be denied boarding or entry to the destination country. You must provide all needed info.

If you're unsure who to offer your API to, contact our customer support team.

2) How much does checking a bag cost?
Scheduled airlines/long-haul flights: Baggage limits vary by airline, cost, and/or route. Some airlines offer free bags, but others may charge extra. Before travelling, check the airline's baggage policy.

Budget airlinesdon't include baggage in the base fare unless an additional fee is paid at booking. One carry-on bag is allowed through airport security (dimensions and weight restrictions vary). Before travelling, check the airline's checked-baggage policy.

There is a ban on knives and scissors in hand baggage, and all bags are searched.

You can upgrade your hold luggage when booking your trip or later, but it may cost more.

3) How do I alter or cancel a flight?
Scout My Holidays can't change or cancel budget airline bookings. We will try to make any necessary changes for you, but we can't promise it. In addition to airline fees, we may add administrative costs.

For scheduled flights, submit a cancellation or amendment request using the "CONTACT US" section of our website, and we'll contact you with the terms and conditions applicable to your booked airfare.After we notify you of the cost of modifying or cancelling your flight booking, you must respond via email to confirm.

Remember that airlines don't change names.

Warning: If the outbound flight is missed, the airline will cancel the return.We recommend getting travel insurance to cover cancellation and change costs.

4) When should I get to the airport?
Allow enough time to check in at the airport, clear security, and reach the boarding gate.

Check-in 3 hours before for International Flights.
Check-in 2 hours before forEuropean Flights.
Check-in 1 hour before forDomestic Flights.

Peak-time airport departures require extra time. Please check with Airline. Boarding starts 45 minutes before departure. Scout My Holidays is not liable if you arrive late and can't travel.

5) Should I check my flight's departure time before vacation?
Flight schedules are sometimes changed. We recommend confirming the departure time 24 hours before.

Low-cost flights may have last-minute changes, so check with the airline. Budget airlines always email passengers.

Scout My Holidays will email, SMS, or call you if your flight is delayed more than 12 hours.

You can confirm your flight's departure time by calling the airline or visiting https://www.flightstats.com/v2

6) Where's my boarding pass?
If you check in online or at the airport, you'll get your boarding pass.

Direct links to the airline's website and your reference number are included in the confirmation email. You can check in and print a boarding pass online.

You can also check in and get your boarding pass at the airport.

Certain airlines charge an airport check-in fee.

7) Is it possible to alter a passenger's name on a flight reservation?
Some airlines allow name changes for a fee. Please visit the airline's website for more information, or call our customer service department, we will be happy to assist you for a small administrative fee.

8) What if I miss my flight?
If you miss the flight, your ticket will not be refunded

9) What if my luggage is damaged or lost?
Because the airline is responsible for all checked bags, visit the airline's check-in desk or ground handling before leaving the airport to complete a Property Irregularity Report (PIR), get a copy, and get the handling agent's contact information. Keep a copy of the PIR for any insurance claim.

The passenger must report damaged or loss luggage claim within seven days (check with your insurance provider).

10) What are my rights if I am denied boarding due to overbooking?
Please visit following link for assistance: https://claimflights.co.uk/eu261/denied-boarding/

11) Are strollers and wheelchairs allowed? How do I book wheelchair assistance?
Prams aren't considered luggage and can be checked for free. Most airlines store it at the boarding gate. Collect the item at baggage claim.Airline policies may Vary.

Wheelchair: Yes, it's not luggage. When you arrive, get it from luggage claim. Manual wheelchairs are permitted. If you plan to use a dry, liquid, or lithium-powered electric wheelchair, notify the airline.

You can request wheelchair service with your travel agent at the time of booking, or you can contact our customer service after booking. We will send an email when the airline confirms service.

12) Is a specific meal possible?
You can request meals on most airlines if the service is available on your specific flight. Tell your reservation agent when you book. You can add or change this request 48 hours before your flight when you check in.

Budget flights don't provide meals, but they can be purchased or prebooked if meal service is available for a specific flight.

13) Can I bring sports equipment onboard?
If requested, most airlines will transport special items for a fee.

Low-cost airlines are more restrictive with baggage, but they allow special baggage for an additional fee, which may include weight limits.

Before flying, read each airline's terms and conditions.

1) Is it possible to cancel or modify a hotel booking? How much will it cost?
Yes, cancellations and modifications incur a fee. Costs associated with cancellation vary by destination, provider, booking rate, and number of days prior to departure.

Reservations may be modified for a fee of 20 GBP PP plus the applicable rate difference.

If you wish to cancel or modify a reservation, please contact us via our website's Contact Us page or by calling 020 8079 0110.

2) Are infants and/or children required to be included in my reservation?
Yes, every guest must be included. Any individual staying at the hotel is considered a guest, regardless of age.

As certain rooms lack space for additional beds and/or cribs, the hotel must be informed of all guests staying at any given time.

3) What are the standard hours for check-in and check-out?
Check-in is permitted beginning at 14:00 on the day of arrival, and check-out must be completed by 12:00 p.m.

Certain hotels permit early check-in and late check-out; please contact the hotel directly for exact times. Alternately, you may ask your reservation agent to make specific check-in or check-out requests on your behalf; however, we cannot guarantee that these requests will be met.

4) How does a double room vary from a twin room?
The double room features one king-sized bed that sleeps two guests comfortably. The twin room is furnished with two single beds for two persons.

Please Note: You may request a certain room type with your reservation agent, but this is not guaranteed, and we do not know the outcome of such requests until guests arrive at the resort. Please check with reservation agent for specific room types with hotel. Check with the reservation agent for information on specific room types.

5) What is a Tourist tax?
Ecotax (short for ecological taxation) is a tourist tax levied by some government agencies to raise funds for tourism promotion or environmental protection. This tax must be paid at the hotel and is not included in the price displayed on your confirmation

6) What does a hotel reservation include?
The price includes lodging, meals, and all applicable taxes for the number of nights specified on your confirmation

Please note that certain cities impose a per-person, per-night municipal tourism tax that must be paid directly to the hotel when booking a room. This varies from city to city across the globe, and we have no control over it.

Certain hotels may require a deposit, which will be returned to you upon departure.

7) There is no record of my reservation at the hotel. What should I do?
Once you've confirmed your holiday with us, give the supplier 48 hours to confirm the hotel booking.

Please call 0872 442 0125. We'll contact the supplier to fix the problem and update you on your booking.

8) What if the hotel is full and can't confirm my booking?
Sometimes hotels can't provide a promised room due to overbooking or guests staying longer than planned. Hotel/supplier will notify us (before travel) if they can't confirm the reservation. Then, they'll offer you a comparable hotel in the same region and category. If not, a similar/higher level is given. Hotel/supplier must find alternative lodging and pay for it (or refunding the expenditures upon your return - documentation of taxi payment is required to qualify for a refund).

If you arrive at your hotel and they tell you the room you booked isn't available, they may offer you an upgrade at no extra cost if they have a different room type or a better standard available. If the hotel is full, similar or better accommodations will be found nearby. You have two options: accept the offered alternative or contact us for comparable alternative accommodation (if the chosen alternative is less expensive than the original, we will refund the difference); or cancel the booking and receive a full refund.

9) My hotel voucher contains the following letters and numbers: RO, BB, HB, FB, and AI?
A board basis has been booked if they are present:
RO: There is only room for one person in this apartment.In other words, it's a B&B.
H.B. = Half-Board (Breakfast and Dinner or Lunch normally)
FB: All Board Members are present (Breakfast, Lunch and Dinner)
AI: Inclusive of all people (all services of full board plus any others specified in each case)
SC:Self Catering
Unless otherwise noted, beverages are not included in the room rate.

1) Is a deposit required at my hotel?
Some hotels require a deposit on arrival. If a hotel requires a deposit, this information might be printed on the accommodation voucher. Please be advised that we have no control over this.

2) Do I pay a City/Tourist tax?
Some destinations impose additional taxes and fees, such as city/tourism taxes or resort fees. These are additional fees that are payable either directly to your lodging upon arrival or departure, or at the airport upon your return. These local taxes and fees are your responsibility to cover. Please be advised that these additional fees are not included in our quotes unless otherwise specified, and we accept no responsibility for them.

3) Can I extend my vacation or come back earlier than planned?
We will make every effort to either change your currently booked flight or book you a new one if you wish to return early.

We are here to assist you if you would like to make your vacation longer than originally planned.

We ask that you write to us contactus@scoutmyholidays.com and we promise to get back to you as soon as we can.

4) In a vacation emergency, what should I do?
If you need medical care in resort, you should contact your travel insurance company first.

1) Ready to book once more?
We would be delighted to assist you in locating your next ideal vacation, no matter what stage you are in the process. Simply give us a call if you haven't decided where you want to go on your next vacation, or if you've already made up your mind. See our Contact Us page for our details.

2) Do you want to file a complaint?
A problem should be brought up as soon as possible while you are staying at a hotel, supplier or lodging provider, as they may be able to resolve any issues at the time itarise. If you return unsatisfied, we will communicate with the hotel, supplier, or lodging provider on your behalf. If you're still unhappy after returning home, contact us within 7 days

3) Feedback
We value both positive and negative feedback because it helps us improve your overall vacation. Send us an email if you have any comments or suggestions.

ATOL-12178
Some of the flights and flight-inclusive holidays we sell on this website are ATOL-protected, but not all. Before you book each vacation, we'll make it clear what kind of protection applies to each holiday or travel service.
Without an ATOL certificate, your booking isn't protected. If you receive an ATOL certificate, but some parts of the trip aren't listed, those parts aren't protected.
If you book a package holiday without a flight (for example, a hotel with transfers), all monies paid to us will be insured in case of our insolvency. International Passenger Protection Limited arranged this insurance. For financial protection details, see our terms and conditions.

PTS 5828:
PTS provides all member companies with a trust account and insurance model that safeguards all consumer funds and complies with all applicable package travel regulations.

Your Funds Are in Trust
The customer's funds are held by independent trustees for their peace of mind.

Pay For Your Reservation
Independent trustees allocate your funds to your specific reservation.

Sit Back and Relax
Customer can relax and anticipate their trip with confidence.

Anything Else
If there is any other information that you require that is not addressed in our Frequently Asked Questions, you can easily get in touch with us through the contact us page on our website or send an email to contactus@scoutmyholidays.com. If the matter is urgent, you can give us a call at the following number: 020 8079 0110.